Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally. 

We're looking for an enthusiastic, creative and engaging Outreach Officer to join our Hello Future team. This is an exciting opportunity to inspire young people to consider higher education and help them realise their potential. Part of the Uni Connect Programme, this role is fixed term until 31st July 2027.

As an Outreach Officer, you'll design and deliver engaging activities for schools and colleges, working with learners from a wide range of backgrounds. No two days are the same—you could be delivering interactive workshops, organising campus events, supporting student ambassadors or building relationships with teachers and community partners.

If you're energetic, enjoy working with young people and are passionate about making a difference, we'd love to hear from you.

Interviews will be held on Thursday 27th August at the Fusehill Street campus, Carlisle.

We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour full-time working week, 33 days holiday plus bank holidays, hybrid working in line with business need, and an excellent pension scheme with 8% employer contribution. 

For more information about the University of Cumbria, click here.

Informal Enquiries

Lisa Jackson, Hello Future Programme Manager

lisa.jackson@cumbria.ac.uk 

Closing Date: 19 Aug 2026

Sub Section: Professional Services

Salary: £31,236 with incremental progression to £37,694

Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally. 

We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour full-time working week, 33 days holiday plus bank holidays, hybrid working in line with business need, and an excellent pension scheme with 8% employer contribution. 

We are seeking an experienced and motivated Student Enquiry Point Coordinator to join our Student Services team at our Ambleside campus.

About the Role

This is a key, front-facing role supporting the effective day-to-day operation of the Student Enquiry Point. You will ensure students receive timely, accurate and supportive guidance while helping to coordinate service delivery across campus.

You will:

• Act as a central point of expertise for complex student enquiries
• Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
• Work collaboratively across university services to deliver seamless student experience
• Drive service improvements and contribute to a welcoming, well-managed campus environment

About You

We are looking for a candidate with strong customer service expertise and a passion for supporting students, alongside experience of Higher Education and its student support services, this is essential for success in the role.

You will:

• Have significant experience in student services, customer service or a related environment
• Demonstrate an understanding of student support processes and needs within higher education
• Experience of university, its operations and student community
• Be confident handling complex or sensitive enquiries with professionalism and empathy
• Have experience supporting or supervising colleagues and contributing to a high-performing team
• Be proactive, organised and committed to delivering excellent service

Working Arrangements

This position is based on-site at our Ambleside campus due to its practical, hands-on, and student-facing responsibilities. The successful candidate will be expected to work their contracted hours across the week, while maintaining flexibility to provide additional cover when required to support operational needs.

We are looking to appoint someone as soon as possible to ensure sufficient time for induction and training ahead of the start of the 2026 academic year in September.

For more information about the University of Cumbria, click here. 

Informal Enquiries: 

Glenys Taylor - Gateway Manager - glenys.taylor@cumbria.ac.uk

Rob Wilson - Ambleside Campus Manager - rob.wilson2@cumbria.ac.uk

Closing Date: 16 Aug 2026

Sub Section: Professional Services

Salary: £26,707 with incremental progression to £30,378