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Student Engagement Co-ordinator x2

Student Support

Location:  Ambleside or Lancaster
Starting Salary:  £22,681 with incremental progression to £24,533
Post Type:  Full Time
Contract Type:  Permanent
Release Date:  Thursday 16 November 2023
Closing Date:  23.59 hours GMT on Sunday 03 December 2023
Interview Date:  Thursday 14 December 2023
Reference:  XX109323

Qualified to Degree level, with recent experience of working or studying in a higher education or support setting, you will be confident in working with data and, with training, our student case management system. You will work with tutors early on to identify students at risk of failure, providing timely support, guidance and referrals to specialist support as needed. 

You will have experience of planning, delivering or co-ordinating student support interventions, as well as good communication and interpersonal skills with the ability to build rapport and foster good working relationships with students, academic and support staff.

All four SEC roles work closely with the International Student Co-ordinator, academic staff and students, wider teams across the Directorate, and the university as a whole, to address student retention and progression early on, contributing to student success and a positive student experience. You should be committed to enabling learners from diverse backgrounds to succeed and reach their full potential, ensuring they engage and benefit from the wide range of support and services available to them. You will also have a good understanding of the student lifecycle and range of needs and support needed at different points in the academic year; from pre-entry and induction through to graduation.  

With each post based at our Lancaster and our Ambleside campuses respectively, the roles will be aligned to one or more Institute, with some paid travel to other campuses on occasion as required. During quieter periods, some hybrid working is possible based on business need.

These posts are full time and permanent; Monday to Friday 9-5, with some flexibility on occasion to meet the needs of our diverse learners.

Informal Enquiries: Nadine Baxter-Smallwood | Student Engagement Manager | Student Services |

We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour working week, 33 days holiday plus bank holidays, hybrid working in line with business need, excellent pension scheme with 8% employer contribution. For more information please click HERE.

For more information about the University of Cumbria, click here. 

Further details:    Job Description    
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We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison, to the sector.

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